When will my order reach me and how much is delivery?
You will receive a confirmation email upon placing an order and another email with tracking info once your order has been dispatched.
Delivery is via Royal Mail or DPD
Standard shipping (2-5 days) £4.00
Next-day delivery Monday-Thursday only (orders must be placed by 1pm to guarantee this service but we will do our best to dispatch your parcel up until 4pm) £4.50. Please note this service is currently not available due to the changing pandemic.
Free standard shipping over £75
Please note subscription box postage prices vary depending on candle size and frequency. See the candle subscription section for full details
Do you deliver overseas?
We're really sorry but we don't currently offer overseas shipping. However, we hope to offer this service in the near future.
Can I return an item?
We hope you will be delighted with your order, however we accept returns within 14 days provided the candle has been unused and is in good condition in the original packaging. In these circumstances we offer an exchange (excluding postage cost) or a full refund (less the original delivery cost) provided the item has not been used within 30 days of receipt of the package in question.
If you bought the product from one of our stockists please contact them directly
How do I get a refund/exchange?
Please email email@example.com quoting your order number and the reason for the return before sending anything back to us and we will happily assist you
Seven Seventeen Ltd
PO Box 5498
How long do I have to return an item?
We offer a 14-day returns policy for unused items in good condition
What postage method should I use?
If you choose to return or exchange an item that is not damaged/faulty then unfortunately you will need to pay for the cost of postage as we are a small business. As we cannot be held responsible for items lost or damaged in transit we advise you to get proof of postage.
How long will it take to process my refund?
Once your candle has arrived back safely with us we will process your refund, excluding the original delivery cost within 14 days.
What if my item is faulty?
Every order is carefully checked and packed but if you do receive an item that is faulty or has been damaged in transit please email us at firstname.lastname@example.org as soon as possible so that we can put everything right.
Should you have any further questions please email email@example.com